+30 6980 10 50 80  info@vantaxi-thessaloniki.gr

Terms and Conditions

It is hereby stated that this site and booking engine, is owned and operated by Vantaxi Thessaloniki

Vantaxi Thessaloniki makes available for the internet users, direct clients and agents, data and services offered by collaborating parties. Through this reservation system the end user can book and pay his/her transfer to the available destinations around the globe.
All of these services & products are bound by the current terms and conditions. Additionally, each service that becomes available as a result of using the current web application is also bound by the terms and conditions of the local collaborating party supplying the service (taxi firm, individual drivers, transfer companies). The terms of each local service supplier are at the clients disposal if requested.Vantaxi Thessaloniki will not be held accountable for any issues arising from a service provided by a collaborating party other than the ones booked through the reservation system. In case of any disagreement or if any of these terms fail to fully satisfy you in any way, your authorization to use this web site or any related service, automatically ends.

BOOKING PROCESS
Upon completion of the reservation you will receive two emails…

1st confirmation message
The first confirmation message you receive will be in Idle mode (status: wainting) until you check the details of your order and make clarifications
It is the customer's responsibility to notify the department in case does not received the confirmation or if some of the booking details are incorrect. All the details you have entered / or have asked to be introduced to the booking process will appear in detail in the confirmation message and to the last page after payment. Please print and save this information for your records.
Please note: in the last step of the booking process, you will get all details of the booking to the check before the process is complete and confirm the transfer. Please check and correct any errors

2nd confirmation message
Just become the necessary control data will be sent the second message that will be informed about the status of your order (status).
Status: Accepted (if your order been accepted)
Status: Rejected (if your order is rejected)
Any change in the details of transport subject to the following modification charges. Additionally, any cancellation is subject to the following cancellation charges. Please note: in the last step of the booking process, you will get all details of the booking to the check before the process is complete and confirm the transfer. Please check and correct any errors.

GEOGRAPHICAL LIMITS
The company Vantaxi Thessaloniki is located in Thessaloniki. This means that for ONLINE RESERVATIONS are required either the point of departure or destination be within limits of Thessaloniki.


AMENDMENTS
Α. Amendments for 11 days or more prior to your transfer no charge.
Β. Amendments from 10 to 4 days prior to your transfer 5 EUR.
C. Amendments from 3 last days – prior to your transfer 10 EUR. Amendments for last 48 hours prior to your arrival cannot be guaranteed.
D. Please note: You can freeze a booking and use it for any future journey within 6 months of the original booking. (If you do not use the service within this period you will not be liable for any refund) Freezing your booking will incur a cost of 10 EUR. Freezing option is not available for any notification shorter than 48hours prior to the service being delivered. You may freeze your transfer only once.
Important note: Although every effort will be made to meet last minute amendment requests (last 48 hours), including requests for routes not available in our system, extra vehicles, etc, no guarantee can be given.


ΚΟΣΤΟΣ ΑΚΥΡΩΣΗΣ
Η αίτηση ακύρωσης γίνεται μόνο γραπτώς μέσω ηλεκτρονικού ταχυδρομείου. Σε κάθε περίπτωση ακύρωσης, θα χρεωθείτε 5% του αρχικού αντιτίμου συν τις ακόλουθες χρεώσεις:
Α. Καμία χρέωση για ακυρώσεις 20 ημέρες ή περισσότερο από την ημερομηνία μεταφοράς.
Β. Ακυρώσεις από 19 ως 10 ημέρες πριν την μεταφορά σας χρεώνονται 10 EUR.
Γ. Ακυρώσεις από 9 ως 2 ημέρες πριν την μεταφορά σας χρεώνονται 20 EUR.
Δ. Δεν επιστρέφονται χρήματα για ακυρώσεις 48ώρες πριν την μεταφορά σας ή σε περίπτωση που δεν εμφανιστείτε στην προκαθορισμένη ώρα μεταφοράς.


IMPORTANT ADDITIONAL POINTS
We monitor all transport arrivals for any possible delays therefore we will wait until you arrive. In the unlikely event that the driver and client can not meet in the specified area, we will try to locate the client via a phone call.
However it is the clients’ responsibility to provide a correct and valid mobile telephone number (incl. International code) at the time of the booking. Failing to do so means that the client assumes responsibility for calling Vantaxi Thessaloniki and informing us of any delays or problems locating the driver.


COMPENSATION
Vantaxi Thessaloniki cannot be held responsible for any claims exceeding the amount paid by the individual. In the unlikely event that the service is not delivered, the client might only be entitled to compensation up to the amount that has already been paid. No other claims can in any case be raised.
Please note, in all destinations, drivers reserve the right to deny embarkation to the vehicles in the event of inebriated or misbehaved clients. There cannot be any refund for these cases and in the event of damages there may be prosecution and damage claims.

INSURED VEHICLES
Regarding all insurance matters in respect to the distributed services it is clearly stated and accepted that since Vantaxi Thessaloniki  collaborates only with vehicles for which insurance coverage is obligated by law, the responsibility fully lies on the vehicle ownership.

DATA PROTECTION
Vantaxi Thessaloniki ensures confidential handling of all customer data received.